At Mayfair we pride ourselves on providing beautiful piece of art you will love. However if you are not happy with the piece, please contact us via the contact page and we will do our upmost to resolve any issues. As all of our pieces are limited editions we cannot offer returns on items, all sales are final.
All items are shipped recorded delivery, and tracking numbers will be sent via the email address you provide when making the purchase. Estimated delivery time can be found in the FAQ section of the website. If the delivery encounters any issues we will follow all Royal Mail guidelines to ensure the fastest resolution. If an issue occurs and you do not receive your piece, after confirmation from the postal services we will re send your item(s) or issue you store credit. Refunds will not be given. If you receive your piece and it has been damaged during delivery please get in touch within 48 hours of receipt, with attached photographs of the damage and we will issue a replacement piece. There is no need to return your piece, a photograph of the damage is sufficient. Only if you are unable to send a photograph you will be required to return your piece, and cover any return postage costs incurred.
Accepted methods of payment We accept all major Credit/Debit cards, as well as PayPal.
We often offer our clients discounts through usage of a ‘voucher code’ which will apply discount at the checkout. If an order is placed, and a code was not used, the discount cannot be applied once the transaction is complete. We reserve the right to cancel and amend any discounts offered at any time.
Acceptance of Order
We reserve the right to refuse or cancel any order, for example, if our system detects high fraud risk or if delivery is to an untraceable destination. In such event, any money paid will be refunded via the method the payment was made (i.e. paypal or credit card)
We reserve the right to make changes to our website and our terms and conditions at any time. We recommend you review our terms and conditions each time place an order to ensure you are full aware of our policies.
These terms and conditions apply to all orders placed, and all agreements concluded between Mayfair Editions and the client.